Data protection for businesses

Who is responsible for the data

Your company decides about the customer and staff data it adds to its workspace, and FlowLine processes that data on its behalf, as the workflows and settings you set up direct. We don't use your workspace content for anything else.

Data leaving your country

Some services FlowLine relies on may process data needed to provide the service. A service you connect yourself receives only the data your workflows send to it.

Before you send personal data through FlowLine, make sure you follow your country's legal requirements, such as Saudi Arabia's Personal Data Protection Law or Egypt's Personal Data Protection Law (No. 151 of 2020).

Downloading a copy of your data

• A workspace owner can download a copy of its data in Admin → Data export.
• The copy never contains keys, passwords or connected accounts' sign-in details, nor the data that passed through runs.

Deleting data

• Finished runs are deleted automatically after the period a workspace admin sets (90 days unless changed).
• Anyone can delete their account in Settings → Security; every workspace where they are the only member is deleted with it, with all its data.
• If one of your customers asks you to delete their data, delete their records from your workspace, or write to us through the “Need help?” form in the app and we will respond within 30 days.

Legal review

A lawyer is reviewing this page and the agreement, and will answer two questions in writing: whether FlowLine needs a licence from Egypt's Personal Data Protection Center, and what a Saudi customer must do before sending personal data through us. Until that answer is in, the page and the agreement stay drafts, and we update them here when it arrives.